You have a legal right as a consumer when purchasing through an online store of 7 days to return any item purchased. You must notify them of your intention to return the item within these 7 days, and we are no different.
Your responsibility: You will be required to send the item back to us in it's original condition with tags. We would recommended sending via recorded delivery as if you have no proof of purchase we will be unable to help if the item does not arrive at our end. This is for your protection so please send via a recorded delivery merchant. We do not refund your postage costs.
Lost Items & delayed delivery items: If your item is lost in the post Royal Mail require all delivery attempts to have passed a 15 working day period (3 weeks) before any compensation can be claimed. We do have the original receipt of delivery and will do all we can to ensure the product is delivered within the specified time frame but occasionally the Royal Mail let us down. We therefore ask that any item not received within the 15 days can not claim a refund until the Royal Mail have investigated.
If the item is lost then a FULL REFUND will be given including any postage you paid. If the item arrives within the 15 days and you still require a refund this can be arranged with you sending the item back to us by recorded delivery. We will cross-check the delivery date with the the royal mail to ensure it is outside the 7 day cooling-off period you are allowed by law.
Copy of postage receipt: At ChilliSauce we pride ourselves on customer service and send out all t-shirts within the allotted hours specified above and we do our best to get your t-shirt there on time. Occasionally the royal mail have been known to lose items or deliver later then advertised so we will if required, email you proof that your t-shirt was sent within the hours specified above of your purchase.
Should you wish to return your item for any reason please email email@example.com with the info required below. Please also print this info off and include in your package or we will have no idea who has sent the item back and will not be able to process a refund or exchange. Please ensure you post through the post office as a 1st class stamp will not cover the return fee.
Please fold the t-shirt without creasing the design or t-shirt as these are re-sold and poor quality return packaging will damage the tee and will cause the t-shirt to be returned to you.
Your Email Address:
Date Of Return:
Is this for Refund or Exchange?: Refund / Exchange (delete where necessary) - on all refunds postage will be deducted
Please state your exchange requirements stated below.
Sign to confirm you accept the above Terms:
For more information please contact us via email to firstname.lastname@example.org